Shipping & Delivery Policy

All orders are processed and shipped by MySoulTune.

Estimated Delivery Times

✔ United States, United Kingdom: 10–15 days
✔ Australia, New Zealand: 10–15 days
✔ Canada: 10–20 days

Please note that delivery times are estimates and may vary depending on your location and local carrier services.

Shipping Options

United States and Canada

Standard Shipping (9–12 days): FREE
Priority Shipping (6–9 days): $2.99

Australia

Standard Shipping (8–10 days): FREE
Priority Shipping (6–8 days): $2.99

United Kingdom

Standard Shipping (7–8 days): FREE
Priority Shipping (5–6 days): $2.99

Not satisfied? Contact us within 30 days for a full refund.

Processing Time

Orders are processed within 1–2 business days after being placed.

Once your order has been processed, it will be shipped according to the selected shipping method.

Tracking Information

Once your order has shipped, you will receive an automatic email containing your tracking number.

If you do not receive tracking information or need additional assistance, please contact us at:
info@mysoultune.com

Delivery

Most orders are delivered by your local postal service.

If you are not home at the time of delivery, a notice card may be left with instructions on how to collect your parcel.

Unexpected Delays

In some cases, delivery may take longer than the estimated shipping time due to customs processing, carrier delays, or other circumstances beyond our control.

If your package is significantly delayed, please contact us at info@mysoultune.com, and we will assist you.

Failed Delivery

If a package cannot be delivered due to incorrect shipping information, absence of the recipient, or refusal to collect the parcel, the package will be returned to MySoulTune at the customer’s expense.

Return shipping costs and any additional charges incurred will be deducted from the total refund amount.

Items Marked as Delivered

We do not refund or replace items that are marked as delivered by the tracking system.

For this reason, we recommend using a secure delivery address.

If your tracking status shows delivered but you have not received your package, please contact us at info@mysoultune.com, and we will do our best to assist with an investigation.